Your Norfolk

Your Norfolk spring 2020

Supporting families under pressure

Families under pressure

Thousands of families across the county who might be struggling with the pressures caused by the coronavirus lockdown have received postcards through their doors or text messages to reassure them we’re still here to help.

Norfolk County Council’s Children’s Services teamed up with Norfolk Children and Young People’s Health Services backed by the Norfolk Safeguarding Children Partnership (NSCP) to reach out to those who may be finding things particularly tough because they were already struggling to cope with health issues, relationship problems and financial challenges before lockdown.

Thousands of colourful postcards featuring the rainbow, which has been a symbol of hope for so many during the pandemic, and tens of thousands of text messages were sent out to urge families not to struggle alone. The message was promoted on Facebook and Twitter by a number of agencies.

Families can still contact the Just One Norfolk helpline number on 0300 300 0123 or log on to for a range of support including emotional wellbeing, practical and mental health support and more.

Text, phone and online help for young people

A new phoneline and extended text messaging service have been launched followed by a brightly-coloured series of social media messages about online safety to help keep Norfolk’s children and young people safe at home and on the internet during the coronavirus pandemic.

The new phone number 0344 800 8029 is manned by children’s social workers at Norfolk County Council. In addition, the extended text message service ChatHealth, which can be reached on 07480 635060, is a very popular NHS texting service run by Norfolk Children and Young People’s Services offering help and advice to young people about a whole host of issues such as: keeping active, healthy relationships, staying safe and emotional health.

Children and young people can use the services if they are scared, or if they are worried about their friends or other young people.

Youngsters needing advice about online safety can find out more about the online advice campaign here.

The NSPCC’s Childline can be contacted on 0800 1111 or at


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